A Cardholder can Challenge the Transaction Dispute, if Decision is ruled in favor of Merchant

With advent of technology, growing usage of ecommerce by merchants to sell goods on global level. It is been observed that the people have started taking the privilege of paying through cards, as the service provided by the ecommerce websites. But, very few aspiring merchants know that a customer can ask for refund within three month of transaction for any reason like not recogainizing the transaction, not satisfied with the product or service, merchandise not delivered or with the intention of frauds.

CHARGEBACK DISPUTE

This dispute of transaction and asking the money back for any given reason is called Chargeback. For chargeback, if a customer feels that the merchant is cheating for any reason, customer directly contacts to the banks for the refund of the transaction. Though, in many cases, the bank places a conference call between merchant, customer and the cardholder’s bank to see if merchant and customer can resolve the problem. If the customer is not satisfied with the merchant’s conversation, they ask finally ask for the money back. For this reason, the cardholder’s bank issues the credit for the cardholder’s account. Asks merchant account bank to issue a debit for the merchant account the cardholder’s bank also issues the requirement of document for the merchant, if the merchant likes to fight the chargeback and can prove that customer’s reason for refund is not valid.

DIFFERENT PROCESSES OF RESPONDING CHARGEBACKS

Now, the working of these chargeback expert companies differs. There are many companies who handle chargeback for the ecommerce merchants. File the documentation according to the reasons of the transaction dispute, follow up for the verdicts. But, the condition when the verdict results into merchant’s favor, some companies stops working on that case. But, there companies like “Chargeback Expertz”, who keeps track that if the customer again disputes the transaction, after the verdict. They again send the representment with the required documents to prove that the transaction is done under the legal rules and regulations.
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